Question 1

Can I still charge without being connected to Wi-Fi?

Accepted Answer

Yes. When you bought the EV charger, the default charging method is direct charging, which means you can charge without Wi-Fi. If you have connected the EV charger but want to switch back to direct charging mode, you can remove the Wi-Fi connection by resetting the network. Go to the Device List by tapping the three-line icon on the top left corner of the App interface, find your device and tap the […] icon, choose [Reset Network] and then [Confirm].

Under the scenario when you need to adjust the charging current or schedule the charging time while Wi-Fi network is not available, you can use hotspot control to start a single charging session. First of all you will need to connect to the EV charger's hotspot. Once the hotspot is connected, open the App, tap [Use]—[Charge], then you can start charging and make adjustments in charging speed and time as needed. Please see the link for the video instruction: www.youtube.com/watch?v=WJ1YQjfp5DA

Question 2

I have connected the EV charger to my home Wi-Fi, but can I start charging without the App?

Accepted Answer

Yes, we would advise scheduling multiple charging sessions with the Charging Task Scheduler in the App(clock icon on the bottom). If the start time falls into any of the scheduled charging sessions, the EV charger will start charging automatically as soon as it's plugged in. You can add up to 4 charging sessions for a same day and customize the schedule through Monday to Sunday. Please see the link for the video instruction: www.youtube.com/watch?v=rWDzPuOxkRg

Question 3

Can I share my charger with friends?

Accepted Answer

Yes, you can use our sharing function. Open the App, go to the Device List by tapping the three-line icon on the top left corner of the App interface and select the device you want to share. Click "share" and enter your friend's email address. Please see the link for the video instruction: https://www.youtube.com/watch?v=reSHy6kiXwE

Question 4

Where can I access my monthly charging history?

Accepted Answer

You can check your 7-day charging history with our App. To access your 30-day charging history, please log in to https://evcharger.pionpower.ca/device/index for more information.

Question 5

Can I use the EV charger outdoor?

Accepted Answer

Yes. The enclosure rating of Flex-AC is IP66, which means it is waterproof against hose-directed water and falling drops of rain or snow, but it's not intended to be submerged in water. However, please do not allow moisture, water, or debris to enter the openings of the EV Flex-AC Charger, especially the outlet, connecter or charging handle port. Do not plug the EV Flex-AC Charger into an outlet if it is submerged in water or covered in snow. If the product is already plugged in, turn off the breaker before unplugging the power adapter.

Question 6

What is the best home EV charger in Canada?

Accepted Answer

The best home EV charger in Canada depends on your needs, but a portable Level 2 charger like the PionPower Flex-AC is a top choice for most Canadians. It delivers up to 9.6 kW (40A on NEMA 6-50), adds 30–40 km of range per hour, works with any J1772 EV, and requires no hardwired installation. It's CSA certified and qualifies for provincial EV charger rebates.

Question 7

How much does it cost to install a Level 2 EV charger at home in Canada?

Accepted Answer

The cost of a Level 2 EV charger installation in Canada typically ranges from $400 to $1,500 total, including the charger and electrical work. The charger itself costs $300–$900, and a licensed electrician charges $150–$600 to install the required 240V outlet (NEMA 6-50 or NEMA 14-30). Portable chargers like the PionPower Flex-AC eliminate the installation cost — you only need to have a licensed electrician add the outlet.

Question 8

How long does it take to charge an electric car at home?

Accepted Answer

Charging time at home depends on charger level and battery size. A Level 1 charger (120V) adds only 6–10 km per hour, so a full charge can take 24–40+ hours. A Level 2 charger (240V) like the PionPower Flex-AC adds 30–40 km per hour, charging most EVs overnight in 6–10 hours. Most EV owners plug in at night and wake up to a full battery.

Question 9

Do I need a permit to install an EV charger in Canada?

Accepted Answer

In most Canadian provinces, a permit is required to install a new 240V electrical circuit for a Level 2 EV charger. The work must be done by a licensed electrician who will pull the permit and have the work inspected. The EV charger itself (like the PionPower Flex-AC) is a plug-in device — no permit is needed for the charger, only for the outlet installation.

Question 10

What is the difference between Level 1 and Level 2 EV chargers?

Accepted Answer

Level 1 chargers use a standard 120V household outlet and add approximately 6–10 km of range per hour — fine for plug-in hybrids but slow for fully electric vehicles. Level 2 chargers use a 240V outlet (the same as a dryer or stove) and add 20–50 km per hour depending on amperage. For daily EV use in Canada, Level 2 charging is the practical standard, and a portable Level 2 charger like the PionPower Flex-AC works at both voltages.

Question 11

Are there government rebates for EV chargers in Canada?

Accepted Answer

Yes. Several programs offer rebates for home EV charger installation in Canada. Quebec offers up to $600 through the Roulez vert program. BC Hydro and other provincial utilities have rebate programs for qualifying chargers. Federal rebates are available through some programs tied to EV purchases. CSA-certified chargers like the PionPower Flex-AC are typically required to qualify for rebates.

Question 12

Can I charge a Tesla with a Level 2 EV charger?

Accepted Answer

Yes. Tesla vehicles sold in Canada include a J1772 adapter, which lets you charge from any Level 2 charger that uses the J1772 connector — including the PionPower Flex-AC. You'll charge at full Level 2 speed. Tesla's own Wall Connector is a proprietary option, but any CSA-certified Level 2 charger with a J1772 connector works with a Tesla using the included adapter.

Portable Level 2 EV Chargers for Home & Travel

What Makes Flex-AC family stand out?

Ready to Use

Flex-AC

Flex-AC Elite

Flex-AC LE

Flex-AC

Flex-AC Elite

Flex-AC LE

How Fast is the Level 2 EV Charging Time?

Let's Hear from Our Users

Blogs of Pion Power Portable EV Charger

GreenMiles —— The Most Rewarding EV Charging Program in Canada

Pion Power Showcased Liquid Cooling Battery First Time at ETC2025

J1772 Compatibility: One Plug to Power Nearly Every North Americ

Pion Power’s Flex-AC Series EV Charger and Portable Power Station are now available at Best Buy Canada!

Frequently Asked Questions

Can I still charge without being connected to Wi-Fi?

I have connected the EV charger to my home Wi-Fi, but can I start charging without the App?

Can I share my charger with friends?

Where can I access my monthly charging history?

Can I use the EV charger outdoor?

Level 2 EV Chargers for Home & Travel | CSA Certified

Portable Level 2 EV Chargers for Home & Travel

What Makes Flex-AC family stand out?

Ready to Use

Flex-AC

Flex-AC Elite

Flex-AC LE

Flex-AC

Flex-AC Elite

Flex-AC LE

How Fast is the Level 2 EV Charging Time?

Let's Hear from Our Users

Blogs of Pion Power Portable EV Charger

GreenMiles —— The Most Rewarding EV Charging Program in Canada

Pion Power Showcased Liquid Cooling Battery First Time at ETC2025

J1772 Compatibility: One Plug to Power Nearly Every North Americ

Pion Power’s Flex-AC Series EV Charger and Portable Power Station are now available at Best Buy Canada!

Frequently Asked Questions

Can I still charge without being connected to Wi-Fi?

I have connected the EV charger to my home Wi-Fi, but can I start charging without the App?

Can I share my charger with friends?

Where can I access my monthly charging history?

Can I use the EV charger outdoor?